Horizon News
Perfect 10 Strikes Gold
Horizon recently presented its major USA partner Perfect 10 Distribution with a gold plated version of its Birdog satellite meter, in recognition of the sale of 100,000 Birdogs sold in the USA since 2002.
Horizon identified Perfect 10 as its preferred distributor in the USA after a round trip of all the potential distributors across the country in late 2001.
Horizon felt that Perfect 10 offered the best partnership, with its in-house marketing department and focused sales team. At the time Perfect 10 were a $200 million turnover company; a deal was done to create an OEM suitable for the USA market. While this happened in late 2001, it was a further 3 months before the meters first came to market, incorporating as they did many ground- breaking features, notably the potential for customers to download new settings direct off the web; this allowed for the meter to be fully upgradeable by the end user from their own computer.
Today, Perfect 10 has a turnover in excess of 700 million dollars, and sales of Birdogs have gone from strength to strength. The present meter is unrecognisable from those early versions - the latest models incorporating spectrum analyser and constellation displays. There is even an alternative Birdog called the “Ultra” for the Turbo-coded signals being used by many of the providers due to ever increasing demands on bandwidth for content.
Horizon and Perfect 10 now work hand in hand to develop equipment to suit the US market, with many new products in the pipeline. Horizon has also installed a full scanning facility at Perfect 10 to allow for real time updates to be created for all satellite settings - something that is imperative to the continued functionality of the meter, and something that is lacking in our competition.
Excellent Service
An email received from one of our customers regarding the service they received from Horizon
"Just to thank yourself and your company employees, for the absolutely superb service recently received, when my Horizon HDSM USB digital satellite meter suddenly developed some unexpected faults."
"I telephoned on Monday morning and spoke to a polite, knowledge and very helpful lady, who told me that the meter really needed to be returned to your firm for further examination. It was sent off from here using Parcel Force 24 and it arrived at your premises yesterday morning. On the same evening, I was telephoned and as I was not available to answer the 'phone at this time, a voice mail message was left for me, telling me that a replacement meter had already been dispatched and I should receive it today (Wednesday). It did arrive here by Royal Mail special delivery at 8.15 this morning. Obviously, this replacement meter is now on its initial 24 hour charge cycle, as recommended in your instruction booklet."
"In this day and age, it is most unusual for any firm to show this level of customer support and service, regardless of the amount of money spent! I'm old enough to remember several British companies, who used to provide similar levels of excellent customer service (e.g. Britool and Sykes Pickavant) but unfortunately none of them still exist in their own right anymore..."
"I hope that it will be possible for you to pass on my most sincere thanks to all your staff members, who dealt so rapidly and efficiently with my satellite meter problems."
Ken Walker, MSc, BSc, MIEE, G6IMJ
Kentech Electronic Engineering Company
Liverpool
Queen's Award Delights Horizon
Horizon Global Electronics Ltd has just been awarded the
coveted Queen’s Award for Enterprise - International Trade
category, one of a small handful from the technology sector.
The Far East has long been the domain for the technology and
electronics industries but Enfield-based Horizon now boasts a
90% export market for its range of hand held test equipment for
the digital satellite and TV sectors. Horizon was established in
2001 and today the company turns over £4.2m with products both
designed and manufactured in the UK.
Paul Pickering, managing director comments: "We have a great
business thanks to our employees and partners and this award
reflects our innovative culture and ability to deliver solutions
on a global platform. We have several new and exciting product
launches due in the next few months which will add further
credence to our international perspective."
In an age where technology is king, Horizon has proven that UK
companies can compete on a global platform through innovation,
investment and commitment. The Queen’s Award has recognised the
achievements of the company and this will help form a platform
for further growth in the international arena.
Click the links below to see our company feature in TELE-satellite & Broadband magazine:
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