Horizon Digital Meters
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Horizon-Digital-Meters

Our Digital Meters

Confederation of Aerial Industries   SCTE Excellence in Broadband

Service / Repair

NiMH / LiPo Battery end of life disposal
Please take your old battery to your local battery disposal point or return to Horizon Global Electronics Ltd.

Repairs and warranty:

1st September 2013 - updated

Horizon would like to clarify their current stand with regards to warranty and repairs on their products, which are as follows:

Horizon Digital Satellite Meter
Please note we cannot repair Version 1, Version 2 or Version 2.5 Meters
These meters cannot be repaired by Horizon due to obsolescence of components, making repairs economically unviable. However it may be possible for a general electronics repair shop to offer assistance.

HDTM v2.0 - Horizon Digital Terrestrial Meter
Please note we cannot repair Version 1 or Version 1.5 Meters
These meters cannot be repaired by Horizon due to obsolescence of components, making repairs economically unviable. However it may be possible for a general electronics repairs shop to offer assistance.

USB/USB Plus - Horizon USB and USB Plus Meters
Repairs costs are as follows: Meters: 0 - 12 Months free of charge repair subject to warranty conditions and seal being intact. Out of warranty repair i.e. seal broken or customer damage in first 12 months 75 + carriage + VAT
Meters: 12 -24 Months chargeable repair of 75 + carriage + V.A.T
Meters: Over 24 - 36 Months chargeable repair of 100 + carriage + V.A.T
Meters: Over 36 Months chargeable repair of 150 + carriage + VAT
If a meter is less than 3 months old and under warranty a brand new unit will be sent as replacement. Any replacement supplied in the first 12 months under manufacturers warranty will continue to be covered by the original 12 month warranty period. All other replacement meters are refurbed meters which carry 3 months warranty based on the original terms.

HD-TM Plus, HD-CM, HD-TC8, HD-S2, HD-T2, HD-STM
Repairs costs are as follows:
Meters: 0 - 12 Months free of charge repair subject to warranty conditions and seal being intact. Out of warranty repair i.e. seal broken or customer damage in first 12 months 100 + carriage + VAT
Meters: Over 12 - 24 Months chargeable repair of 100 + carriage + V.A.T (HD-STM 150)
Meters: Over 24 - 36 Months chargeable repair of 150 + carriage + V.A.T
Meters: Over 36 Months chargeable repair of 350 (300 for HD-TM Plus) + carriage + VAT, when no longer in manufacture.

If a meter is less than 3 months old and under warranty a brand new unit will be sent as replacement. Any replacement supplied in the first 12 months under manufacturers warranty will continue to be covered by the original 12 month warranty period. All other replacement meters are refurbed meters which carry 3 months warranty based on the original terms.

Please contact Horizon to check serial numbers of any faulty meters before sending them to us for repair. If the serial number is not checked and the faulty meter is non-repairable, carriage cost will be charged to return the unrepaired meter. If the seal is broken on meters sent for repair there will be an extra 25 charge.

Yours faithfully on behalf of Horizon Global Electronics Ltd

Trevor Salter Service Manager
Paul Pickering CEO

Periodical maintenance of replaceable F barrel connectors

F barrel connector Note: Your new meter features replaceable F barrel connectors. Periodically these may require replacement and inspection to insure continued reliable operation. For the removal of F barrels use a 7/16th or 11mm spanner.
F male socket well Carefully clean the surrounding area with a dry lint free cloth to prevent debris falling into F male socket well.
F male socket well Tip: Check for any copper fragments that may have gathered in the well of the F male socket on the meter. These can be removed with a dry cotton bud. When re-fitting F barrels only tighten enough to prevent the barrel being removed by hand.

RJ45 to RS232 Programming Cable
Please find the pin out drawing for the old style programming cable to go from RJ45 to RS232. Horizon does carry a limited stock of these cables already made up, they are available from the Harlow office whilst stocks last!

If the above has not answered your question please either e-mail us with your specific problem or call us on +44 1279 417005 and ask for support.