Read the instructions fully before operating your unit for the first time. Many answers can be quickly found there, and more details on the meters additional features too.
Trouble shooting HDSM
All HDSM owners should be aware that the unit is location sensitive and will only pick up satellites within the downlink footprint of its programming.
Please ensure that you have the most up to date settings loaded into your HDSM meter these can be found in the downloads section of the Horizon Global Electronics Ltd web site.
If the meter shows no signal level or indication of lock check the condition of your F-F lead for sound connections and that the length of cable is undamaged. If there are kinks in your cable or if of the any outer braid touching the center core this will impact on your HDSM’s performance.
Trouble shooting HDTM
Ensure you have loaded the correct transmitters for your DVB-T regions from the HDTM downloads section of the Horizon Global Electronics Ltd web site.
If the meter shows no signal level or indication of lock check the condition of your UHF lead for sound connections and that the length of cable is undamaged. If there are kinks in your cable or if of the any outer braid touching the center core this will impact on your HDTMs performance.
IC2 Error indication
The IC2 error detection firmware is embedded into all versions of Horizon Global Electronics HDTM meters, it is there in the event of a fault to protect the circuitry. The IC2 error indicates that the internal electronics are not receiving correct communication with the internal tuner. This may be caused by very low battery power (Typically in extremely cold weather conditions).
On the HDSM IC2 errors can occur if there is a high current demand from the LNB or there are loose connections between the HDSM and the LNB (check the cable) or switching to a Horizontal selection with a very weak battery. In low temperature environments do not leave your unit in your vehicle overnight as this will also impact on the performance of your unit.
Storage
If you wish to store your unit for extended periods of time greater than 3 weeks disconnect the battery connectors and when required reconnect and charge overnight prior to use.
Tip: To keep your battery in good working order we recommend a full overnight charge at least once every two weeks for light usage. For every day usage we recommend to put your unit on overnight charge prior to the next working day to ensure maximum battery power is available.
General Safety
Clean only with a dry cloth.
Always use the protective case and cover provided.
Read the instructions fully before operating your unit for the first time.
Care should be exercised when using the carry strap as it can present a chocking hazard, only use when slipping or falling is not a possibility.
Do not disassemble your unit or interfere with the internal components, this will void your warranty and there is a possibility of electric shock.
Only use the provided battery, mains lead, DC car charger and computer programming lead as using other types may cause damage to your unit which will void your warranty or cause electric shock. Replacement battery packs are available directly from Horizon Global Electronics Ltd.
Should repair or service be required return your unit Contact Us directly at Horizon Global Electronics Ltd.
Horizon would like to clarify their current stand with regards to warranty and repairs on their products, which are as follows:
HDSM – Horizon Digital Satellite Meter
Any meter older than a version 2.5 cannot be repaired by Horizon due to obsolescence of components, making repairs economically unviable. However this does not mean that a general electronics repair shop may not be able to offer assistance.
Version 2.5: 0 – 12 Months free of charge repair subject to warranty conditions and seal being intact.
Out of warranty repair i.e. seal broken or customer damage in first 12 months £75 + carriage + VAT
Version 2.5: 12 -24 Months chargeable repair of £75 + carriage + V.A.T
Version 2.5: Over 24 Months chargeable repair of £100 + carriage + V.A.T
HDTM – Horizon Digital Terrestrial Meter
Any meter older than a version 1.5 cannot be repaired by Horizon due to obsolescence of components, making repairs economically unviable. However this does not mean that a general electronics repair shop may not be able to offer assistance.
Version 1.5 + Version 2: 0 -12 Months free of charge repair subject to warranty conditions and seal being intact
Out of warranty repair i.e. seal broken or customer damage in first 12 months £75 + carriage + VAT
12 – 24 Months chargeable repair of £75 + carriage + V.A.T
Over 24 Months Chargeable repair of £100 + carriage + V.A.T
If a meter is less than 3 months old a brand new unit will be sent as replacement. Any replacement supplied in the first 12 months under manufacturers warranty will continue to be covered by the original 12 month warranty period all other replacement meters are refurbished meters which carry 3 months warranty based on the original terms. Please contact Horizon to check serial numbers of any faulty meters before sending them to us for repair. If the serial number is not checked and the faulty meter is non-repairable, carriage costs will be charged to return the un-repaired meter.
If you require any clarification, please do not hesitate to contact us. |
